As a valued customer, you are entitled to product refund or exchange within 30 days from the date of order subject to the Return & Exchange Policy as outlined below.
We are unable to process a refund or an exchange for the following conditions:
- Product that is deemed to be damaged on purpose;
- Product subject to wear and tear; or
- No proof of purchase.
Sports87.com reserves the right to reject any requests for returns/refunds/exchanges that do not fulfil our policies or for any other reason whatsoever.
1. DAMAGED/WRONG PRODUCT RECEIVED
Please do not remove any original tag or product from the packaging.
Kindly contact our Customer Service representatives at email@example.com and inform them the details of your order. We will make arrangements to replace the product.
Our representatives may also require you to provide visual evidence (e.g. photo, video) of the products.
2. RETURNING THE PRODUCT
You can return the product via Postal / Courier Service.
Please kindly follow the following steps:
- Contact our Customer Service representatives at firstname.lastname@example.org
- Provide our Customer Service representatives your order details and reason for return.
- Print out return form provided by our Customer Service representatives.
- Pack the product you wish to return in a box together with the return form and seal the box.
- Attach the return label on the box.
- Proceed to the nearest Posting Service Centre or contact a local courier to collect and to post back your return.
- Record the tracking number (if any) provided as reference.
3. CONDITIONS FOR RETURNING PRODUCT(S)
You can return your order under the following conditions:
- Within 30 days of receiving the product;
- If you are not satisfied with the product;
- If the product is damaged/wrongly delivered;
- The product must be unused and unworn;
- The product must be in its original state and packaging with the original tags attached; or
- The product (Footwear) must be in the original shoe box with original tags attached;
The 30-days return period will begins on the day you received the last parcel if you received the items in several parcels from one order.
Our representatives will inspect the returned products before any refund is being processed. We will refund the cost of the damaged product fully if the defect is a result of a manufacturing defect or deviation from factory specifications.
Your original returned product will be returned to you if the defect in the product is accessed to be caused by any other reason apart from the assembly process or quality of the materials.
Your refund will be processed promptly when the returned product has reached our warehouse and is being inspected by our representatives to ensure the returned product is deemed satisfactory. This process may take up to 2 weeks.
It will take about 5-10 business days from the date of refund processed due to bank procedures once the return has been approved. The refund will be credited back based on the payment mode you chose when you purchased the product.
If you do not receive your refund within 30 business days, please feel free to contact our Customer Service representatives at email@example.com and inform them the details of your order.
You can request for an exchange however you will need to bear the courier charges for the exchanged item.
We will not provide a refund if the new item price is less than the returned item. You will need to top up the difference if the new item price is higher than the returned item.
Return & Exchange Policy FAQ
1. WHEN WILL YOU RECEIVE MY RETURN PACKAGE?
Unfortunately, we are unable to control how long it will take for your returned products to be delivered back to us. Please check with your postal or courier service provider.
2. WHY DO I HAVE TO WAIT FOR YOU TO RECEIVE MY RETURNED PRODUCT(S) BEFORE I CAN GET A REFUND?
We have to ensure that your returned product(s) have met our return’s criteria before we can proceed with the processing of your refund.
We will proceed with the refund once your returned product(s) meet the criteria. Unfortunately, we will not be able to provide you with a refund if the returned product(s) do not meet the criteria and we will check with you if you would like us to send the product back to you.
3. WHO WILL PAY FOR THE COURIER CHARGES FOR PRODUCT RETURN & REFUND?
You will need to bear the courier charges for the returned product to our warehouse.
However, we will refund the courier charges and the cost of the damaged product fully if the returned product is due to manufacturing defect or deviation from factory specifications.
If you request for a replacement of the defective product, we will bear the full courier charges if the returned product is due to manufacturing defect or deviation from factory specifications.
If the defect in the product is accessed to be caused by any other reason apart from the assembly process or quality of the materials, there will no refund for the courier charges that you had paid for sending to our warehouse. However, we will check with you if you would like us to send the product back to you and we will bear the courier charges for sending it back to you at our own cost as a goodwill service.
4. WHO WILL PAY FOR THE COURIER CHARGES FOR PRODUCT EXCHANGE?
You will need to bear the courier charges for the product exchange.